Virtual Phone System

Unlimited Talk, Text & Extensions


Monthly Per User
No contracts. No commitments.
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Call Cowboy Features
  • Apple | Android Apps
  • Desktop App
  • Voicemail Transcription
  • Multi Call Handling
  • Customized Greetings
  • Call Forwarding
  • Call Tracking | Reporting | Analytics
  • Business Texts
  • Voip | Wifi Calling
  • Inbound Call Control
  • VOIP Phone Numbers
  • Extensions
  • Call Transferring
  • Voicemail

One of the biggest obstacles for a remote work program is its telephone system. In most cases, a virtual phone system is more advantageous than a landline.

As telephone technology evolves, it can be difficult to maintain an old-fashioned phone system.

In order to increase flexibility, businesses need a virtual phone system.

When starting a business, it can be difficult to know which phone system to choose. This guide will help you make your decision, and give you the basics of how this works.

What is a Virtual Phone System?

A virtual phone system is a communications platform that lets you answer and make calls via desktop apps, your mobile phone, or an office desk phone.

Unlike traditional phone systems that only work in one location, VoIP lets you make and take calls anywhere using your existing hardware.As long as you're connected to the internet, it doesn't matter where you are-you'll be able to talk with customers without minding their location.

The main reason to move a company's phone system into the cloud is taking advantage of its advanced features. This allows companies, no matter what size they are, to increase their productivity and expand their staff. Virtual phone system vendors maintain a scalable communications infrastructure for clients. They offer VoIP services, advanced features like SMS text messaging, business phone numbers, and voicemail transcription.

A virtual phone system is compatible with many different devices.

Having a virtual phone system is a cost-effective way to ensure that your team members are always in touch. Latest research shows that nearly 40% of organizations have at least one remote worker. You'll need a phone service that can work both inside and outside the office.

How does a Virtual Phone System work?

Phone calls can be connected, or "bridged," between toll-free and local phone numbers by means of a virtual phone system.

These cloud phone services work by managing all the telecom infrastructure and relationships with the PSTN for connectivity.

Business phone extensions exist as a virtual number rather than a physical line. This configuration permits you to use any existing business number or vanity number for an extension. From there, it converts your telephone calls from analog sound (where voice information is converted into an electric signal) to VoIP codecs with superior call quality.

For optimal performance, VoIP providers set up a redundant network of servers to prevent the loss of data and service in case of severe weather.

Virtual phone systems exist in the web and not just on your office. You can forward work calls to your cell when you are traveling or take time off, leaving a colleague cover for you.

The design on the front end provides users with a number of new capabilities. They can route inbound calls to an auto attendant, and they can also text customers from their business phone service.

Employees can use the cloud-based phone system at their homes.

Landlines have a high installation cost, are confined to the area you're in, and charge high monthly fees. Voip lets you make phone calls from anywhere with an internet connection — as long as there's a strong Wi-Fi signal.

Virtual phone systems give you and your team the opportunity to enjoy increased reliability, better call quality, and a wealth of advanced features.

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Small businesses and enterprises need more than basic traditional phone service. A virtual phone system is needed to help streamline your workflow, conserve valuable resources and improve customer service.

Easy setup

One of the top advantages of our secure virtual phone number and service is how easy it is to use. Traditional office phones systems are complicated, time-consuming, and difficult to set up. You have no signal during installation, which means your team can't make or receive business calls-- while you wait hours for a professional installer run cables around your office.

A virtual phone service means you don’t need any special equipment. You can begin right away with anything as your internet connection is all that's needed. Setting up VoIP phones just means you plug them in and enjoy!

Call Cowboys Phone Service is ideal for employees that work remotely and who are located in the office. You can set it up on your own without the need for IT assistance because its so easy to install.

Lower costs

Not enough businesses fully utilize the solutions they pay for, which results in a lot of waste. A virtual phone system lets you tailor your package to include only what you need, while still saving money.

Whether you need a complete office phone system or a small business phone, virtual service has the most value.

Cowboys Virtual Phone System is a better alternative to other business phone systems. You save up to 65% when compared with traditional phone systems and your new system includes these features:

  • Unlimited Minutes
  • Call Tracking
  • Single and Triple Line Dialer Capabilities
  • Local Pool of Numbers
  • CRM
  • Business Texts
  • Text Forwarding
  • Auto-attendants and custom greetings
  • Hold music and comfort messages
  • Automatic call routing based on business hours
  • Call forwarding to different phone extensions and locations
  • Detailed call logs inbound and outbound call trends
  • Managed caller ID to keep your cell number private
  • Call recording for staff training

All of these features make a virtual phone system perfect for any business, and it's an affordable solution for small businesses. Plus, with the calling features a company would typically have enjoyed over years, it turns out this system is one that suits everything exactly right.

On-demand phone numbers

Remote workers often travel to different places around the world, and as a result they may have both international numbers with inconsistent area codes and national ones that also vary. Communicating across these lines can be difficult for everyone involved.

Virtual phone systems provide your business with a professional identity. You can choose from toll-free numbers and local Numbers across.

You can set up regional phone numbers to make your marketing campaigns more successful. Utilize or local pool of numbers to call across the United States, the pool displays a local caller ID to the area code your calling.

No matter what type of phone call your team needs to make, it can always use the preferred number.

This advanced routing system will direct calls accordingly, whether it is their mobile device, voicemail or someone else on the line.

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Flexible device options

Wired phone systems require your team to take calls through a desk phone. That's it. With Voice over IP, your team can communicate from a variety of devices.

Virtual phone systems adopt open, universal standards. This interoperability means you can take calls from any IP-based device, rather than only a desk phone. Example devices include:

Desktop and laptop softphones

Desktop and laptop softphones

iPads and Tablets

iPads and Tablets

Conference phones

Conference phones

Android or iOS

Android or iOS

Wireless VoIP phones

Wireless VoIP phones

Intelligent call routing

Direct phone calls to the right people with ease. One of the most frustrating aspects of virtual phone service is transferring a call between team members because everyone has their own cell phone number.

An auto attendant is a way to receive phone calls and direct them to the appropriate destination. For example, this system can allow someone who wants to speak with HR to be transferred there without going through the prompt for contacting other departments such as sales or accounting.

Second, you can set up automatic call forwarding based on your work hours. If you have an answering service, this is managed through a friendly and straightforward interface.

Thirdly, team members are in control of their availability. Being able to adjust forwarding or send callers to voicemail increases customer satisfaction and sales.

For businesses with steeper requirements, a cloud-based call center may be the perfect solution. Skills based routing, artificial intelligence, dialer functions and interactive voice response systems offer an attractive set of features that can accommodate any workload.

Robust analytics and reporting

Call volume fluctuates throughout the day and year, but some days are busier than others. Call analytics provide explicit insight on call volumes over the holidays, specific marketing campaigns and more allowing you to adjust your business strategy.

Until now, it's only been large scale enterprises that had the resources for this type of advanced call management. That's changing - now small business are able to scale their customer interactions using analytics-driven dashboards.

Virtual phone systems make it easy for call center managers to track data. This allows managers to re train employees and work on specific issues they may be having on the phones.

How do I set up a Virtual Phone System?

You can set up a virtual phone system in just four steps:


Choose a business phone plan.


Assign your phone numbers.


Record your phone greetings.


Begin placing and answering calls.
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How much does a Virtual Phone System cost?

Prices of virtual phone systems vary depending on features, with a range from $19.95to $99.95 per month.

Unlike traditional phone systems, there are no service contracts or IT costs to maintain. Business communications can be up to 65% cheaper than with old-fashioned phone plans.

What are the top features of a Virtual Phone System?

There are hundreds of features in a virtual phone system, but here are the top features for business users:

Unlimited Minutes
Unlimited Minutes
Call Tracking
Call Tracking
Single and Triple Line Dialer Capabilities
Single and Triple Line Dialer Capabilities
Local Pool of Numbers
Local Pool of Numbers
Business Texts
Business Texts
Text Forwarding
Text Forwarding
Auto-attendants and custom greetings
Auto-attendants and custom greetings
Hold music and comfort messages
Hold music and comfort messages
Automatic call routing based on business hours
Automatic call routing based on business hours
Call forwarding to different phone extensions and locations
Call forwarding to different phone extensions and locations
Detailed call logs inbound and outbound call trends
Detailed call logs inbound and outbound call trends
Managed caller ID to keep your cell number private
Managed caller ID to keep your cell number private
Call recording for staff training
Call recording for staff training

Can a Virtual Phone System be used at home?

A VoIP phone system for your business can be used from anywhere with internet access. All you need is an internet connection and, in most cases, that cable or DSL modem to make and receive calls.

Virtual phone systems for the workplace allow employees to handle work wherever they are. This freedom can be beneficial anytime but is especially useful when you need to meet with clients in-person, on the go, or remotely.

What is the difference between a Private Branch Exchange (PBX) and virtual phone system?

A Private Branch Exchange (PBX) is an analog phone system, while a virtual PBX converts analog signals into digital and transmits them over the internet. Both provide similar functionality for office phones, but in different ways.

Virtual phone systems and PBXs are two different types of solutions that connect to the same Public Switch Telephone Network, but have very different effects on pricing and scalability respectively.

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